Expert Mentoring
CBT Direct's online mentoring services are unparalleled in the online training industry. Expert Mentors are available online to
provide support, guidance and encouragement to learners. The mentoring team holds over 1,000 certifications and accreditations.
The mentors are available around-the-clock to offer you the expert support needed while you are learning new technologies and preparing for certification. Each year, mentors support thousands of online training students by explaining confusing concepts in new ways, answering questions and giving valuable feedback on a student’s progress.
You will spend a lot of effort learning about the newest technologies and desktop applications. Much of this preparation time is spent in individual study and practice. Yet inevitably, while preparing for a new certification, individuals will need to turn to an expert when they encounter questions and concepts that are difficult to grasp or when they need confirmation that new skills are being learned correctly.
With extensive and diverse IT experience, the mentoring team holds an average of 25 certifications each and offer superior one-on-one support for over 100 current professional certifications.
CBT Direct offers mentoring for over 100 current major certification exams for IT professionals and end user technologies, including (ISC)2, Microsoft®, Cisco®, CompTIA®, Oracle®, PMI®, Macromedia®, Sun™ and many others. Because our mentors are on-staff, not outsourced, CBT Direct ensures that we stay current with the newest certifications that are most important to our customers.
Integrated Delivery
Chat, “Email My Mentor” and daily certification emails are available as part of the standard mentoring offering on CBT Direct’s Learning platform. Chat and email can be accessed directly from within relevant online courses, through the Learning catalog and as an integrated part of search results using the powerful Search-and-Learn® engine.
Mentoring Facts:
- The mentoring team holds over 1,000 combined certifications and accreditations
- Mentors respond to over 36,000 emails per year
- Each mentor holds an average of 25 certifications
- Mentors are immediately available* 24x7x365
- The mentors guarantee a six-hour email response time
- More than 740,000 live chat lines are created with learners each year
- Mentors send out 500,000+ daily email reminders to students each year
Mentoring Services
Live Chat
Learners may engage mentors in real-time, online chats to ask a question, confirm understanding of a new topic or request
additional information on a difficult subject.
Email My Mentor
The Email My Mentor service enables learners to seek detailed guidance from mentors on in-depth queries. The mentors
guarantee a six-hour response time via email ensuring that learners receive answers to complex questions when they need them.
Daily Certification Email
Learners may sign up for daily email from our mentors to keep on track with certification preparation. Daily email questions
are synchronized with learners’ expected progress through certification subjects and help learners assess and refresh their
knowledge and stay motivated to achieve their goals.
Mentoring Coverage
CBT Direct’s mentoring services offer support for over 100 current major professional certification exams. Below is a sampling
of certifications and exams supported by the mentors:
Hours
(9-5 EST)
Chart definitions:
24x7
Live Chat available 24x7.
Email My Mentor included with a guaranteed 6 hour response time.
Daily E-mail with select courses; requires student activation.
Test Prep if available.
9-5
Live Chat available 9-5 EST M-F.
Email My Mentor included with a guaranteed 6 hour response time between 9-5 EST M-F,
otherwise within 24 hours.
Daily E-mail with select courses; requires student activation.
Test Prep if available.
Tier 3
No live chat.
Email Support with a guaranteed 24 hour response time.
Daily E-mail with select courses; requires student activation.
Test Prep if available.
