Fundamentals of Working with Difficult People Curriculum Outline
Working with Difficult People: Identifying Difficult People
Overview/DescriptionInevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person youre dealing with so you can use the right technique for the right difficult type. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.
Target AudienceIndividuals who want to develop or refresh their communications skills when working with difficult people
Expected Duration (hours)1.0
Lesson Objectives Working with Difficult People: Identifying Difficult People
Identify examples of people displaying difficult behavior Recognize the benefit of being able to identify the types of difficult people in the workplace Match examples of difficult behavior in the workplace to types of motivation Identify which steps to deal with a difficult person have been performed correctly when given a scenario Course Number:
comm_23_a01_bs_enus Back to ListWorking with Difficult People: How to Work with Aggressive People
Overview/DescriptionAggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressors behavior.
Target AudienceIndividuals who want to develop or refresh their communications skills when working with difficult people
Expected Duration (hours)1.0
Lesson Objectives Working with Difficult People: How to Work with Aggressive People
Determine which aspects of handling hostile-aggressive behavior were dealt with appropriately in a given scenario Recognize examples of hostile-aggressive behavior Determine which aspects of handling passive-aggressive behavior were dealt with appropriately in a given scenario Recognize examples of passive-aggressive behavior Apply strategies for dealing with a hostile-aggressive person in a workplace scenario Course Number:
comm_23_a02_bs_enus Back to ListWorking with Difficult People: How to Work with Negative People
Overview/DescriptionFor some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with. This course delves into the characteristics of some common types of negative people you may encounter within the workplace, and it also discusses strategies you may use to help you deal with their behavior.
Target AudienceIndividuals who want to develop or refresh their communications skills when working with difficult people
Expected Duration (hours)1.0
Lesson Objectives Working with Difficult People: How to Work with Negative People
Recognize examples of people who demonstrate negative behavior Determine which aspects of handling negative behavior were dealt with appropriately in a given scenario Apply strategies for dealing with a blamer in the workplace Course Number:
comm_23_a03_bs_enus Back to ListWorking with Difficult People: How to Work with Procrastinators
Overview/DescriptionNobody likes it when they have to take up someone elses slack. Perhaps youve been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of procrastinator you may be dealing with. This course discusses the characteristics of some common types of procrastinators you may encounter within the workplace, and strategies you may use to help you deal with their behavior.
Target AudienceIndividuals who want to develop or refresh their communications skills when working with difficult people
Expected Duration (hours)1.0
Lesson Objectives Working with Difficult People: How to Work with Procrastinators
Recognize specific types of procrastinators Determine which aspects of handling procrastinator behavior were dealt with appropriately in a given scenario Apply strategies for dealing with a procrastinator in a workplace scenario Course Number:
comm_23_a04_bs_enus Back to ListWorking with Difficult People: How to Work with Manipulative People
Overview/DescriptionHave you ever dealt with someone at work who tried to get you to agree to something you really didnt want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that youll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you dont get caught up in their games, you need to be able to recognize when youre being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides an overview of manipulative behavior in the workplace and discusses some effective strategies for dealing with it, such as setting healthy boundaries, documenting your interactions, and confronting the manipulative person.
Target AudienceIndividuals who want to develop or refresh their communications skills when working with difficult people
Expected Duration (hours)1.0
Lesson Objectives Working with Difficult People: How to Work with Manipulative People
Recognize examples of manipulative behavior Sequence the steps to take to handle manipulative behavior, given a scenario Apply strategies for dealing with a manipulative person in a workplace scenario Course Number:
comm_23_a05_bs_enus Back to ListWorking with Difficult People: How to Work with Self-serving People
Overview/DescriptionHave you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in dealing with these self-serving individuals are also covered.
Target AudienceIndividuals who want to develop or refresh their communication skills when working with difficult people
Expected Duration (hours)1.0
Lesson Objectives Working with Difficult People: How to Work with Self-serving People
Determine which aspects of handling arrogant behavior were dealt with appropriately in a given scenario Recognize examples of arrogant people Determine which aspects of handling busybody behavior were dealt with appropriately in a given scenario Recognize examples of busybodies Apply strategies for dealing with a self-serving person in a workplace scenario Course Number:
comm_23_a06_bs_enus Back to ListWorking with Difficult People: Dealing with Micromanagers
Overview/DescriptionEvery office seems to have one – a person who seems to need to control every aspect and every detail of any situation or project theyre involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to the micromanager and explains strategies for how to deal with a micromanager appropriately.
Target AudienceIndividuals who want to develop or refresh their communications skills when working with difficult people
Expected Duration (hours)1.0
Lesson Objectives Working with Difficult People: Dealing with Micromanagers
Recognize which aspects of dealing with a micromanager were handled appropriately in a given scenario Recognize examples of micromanagers Apply a strategy to deal with a micromanager Course Number:
comm_23_a07_bs_enus Back to List
Fundamentals of Working with Difficult People
This self-paced online training course introduces professionals to the fundamental concepts of Working with Difficult People.
Business management can be difficult when working with complicated people. When working in an office setting, the world is a
melting pot of personalities and it’s not always easy to get along with all of them. The especially difficult people
(like those who offer help and then don’t deliver and co-workers that constantly complain) can affect your day, your work
and even your general perspective. With our career training, professionals will be better prepared to deal with these
destructive groups.
CBT Direct’s Online Fundamentals of Working with Difficult People Training will show you the step-by-step processes
of identifying the different types of difficult people and the ways to deal with them. Professionals will learn the special
types of behaviors out there as well as the ways to overcome negative attitudes in the workplace. With our online training
suffering through these tricky and bigheaded co-workers will become a thing of the past as professionals will learn the
right way to cope and move on.
Benefits of CBT Direct’s Online Fundamentals of Working with Difficult People Training
CBT Direct boasts the most beneficial online training on the market. With CBT Direct’s online training, you have the
flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s Fundamentals of
Working with Difficult People training course is accessible anywhere you have an internet connection. Convenience finally
costs less with CBT Direct - the most affordable online training solution today.
The unique design of CBT Direct’s Fundamentals of Working with Difficult People course emphasizes learner initiative,
self-management and experiential learning. CBT Direct’s online course design begins with the definition of user-focused
performance objectives and then proceeds to the selection and implementation of instructional strategies and learning
activities appropriate for those objectives. This effective instruction model for CBT Direct’s Fundamentals of Working
with Difficult People training course ensures the greatest level of comprehension and retention.
Who Benefits from CBT Direct’s Online Fundamentals of Working with Difficult People Training?
CBT Direct’s online Fundamentals of Working with Difficult People course would be beneficial for any professionals who
want to develop or refresh their communications skills when working with difficult people.
What Professionals Will Learn from CBT Direct’s Online Fundamentals of Working with Difficult People Training
CBT Direct’s online training course describes methods that can help you recognize the characteristics of some of the most
common types of difficult people, better understand their motivations, and begin to deal with them more effectively.
This online business training course will review the more common behaviors of hostile-aggressive and passive-aggressive
people and provide some effective strategies you can use in coping with an aggressor's behavior.
Click here to see a detailed curriculum outline.
This online training course delves into the characteristics of some common types of negative people you may encounter within
the workplace, and it also discusses strategies you may use to help you deal with their behavior.
This course discusses the characteristics of some common types of procrastinators you may encounter within the workplace,
and strategies you may use to help you deal with their behavior.
This self-paced online course provides an overview of manipulative behavior in the workplace and discusses some effective
strategies for dealing with it, such as setting healthy boundaries, documenting your interactions, and confronting the
manipulative person.
This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The
strategies that you can use in dealing with these self-serving individuals are also covered.
This training course will introduce students to the micromanager and explains strategies for how to deal with a micromanager
appropriately.
Fundamentals of Working with Difficult People
