Interpersonal Communication Curriculum Outline
Interpersonal Communication: Communicating with Confidence
Overview/DescriptionAre you reluctant to voice your opinions to your colleagues for fear theyll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once youve learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
Target AudienceIndividuals who want to develop or refresh their interpersonal communication skills
Expected Duration (hours)1.0
Lesson Objectives Interpersonal Communication: Communicating with Confidence
Identify expressions of the essential elements of confident communication Recognize how trust and credibility enhance confidence in interpersonal communication Recognize the use and impact of confident communication behaviors in a given communication scenario Course Number:
comm_21_a01_bs_enus Back to ListInterpersonal Communication: Targeting Your Message
Overview/DescriptionAuthor and communication expert Anthony Robbins once said, To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. In other words, understanding who youre talking to is as important as understanding what youre trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can optimize factors that are under your control. To confirm that your message got through, the final step in the communication process is asking for and reviewing feedback from your audience. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience – even if it is an audience of one. This course also takes you through the selection of an appropriate medium and context for a given message, and suggests strategies for delivering a well-planned message and eliciting feedback after your message is delivered. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
Target AudienceIndividuals who want to develop or refresh their interpersonal communication skills
Expected Duration (hours)1.0
Lesson Objectives Interpersonal Communication: Targeting Your Message
Classify the components involved in an instance of communication Match questions to examples of information they yield in a receiver analysis Determine appropriate media and context variables for a given communication Deliver a targeted message and ensure that it is understood, in a given scenario Course Number:
comm_21_a02_bs_enus Back to ListInterpersonal Communication: Listening Essentials
Overview/DescriptionSir Winston Churchill said Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen. Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning, then use feedback to verify that youve correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the important skill of providing listener feedback to demonstrate or clarify understanding of the speakers communication. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
Target AudienceIndividuals who want to develop or refresh their interpersonal communication skills
Expected Duration (hours)1.0
Lesson Objectives Interpersonal Communication: Listening Essentials
Recognize how to overcome the listening barriers exhibited in a given scenario Recognize behaviors and thought patterns that demonstrate key active listening techniques Distinguish between examples of the four levels of listening Provide appropriate verbal feedback to demonstrate or clarify understanding in a given scenario Course Number:
comm_21_a03_bs_enus Back to ListInterpersonal Communication: Communicating Assertively
Overview/DescriptionEffective communication in the workplace can be a balancing act. If youre too passive, you may have trouble getting others to do what you want. If youre too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective communication style. Youll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. Youll also learn about the requirements for assertive communication, such as being honest and straightforward, being respectful of others needs and feelings, and using assertive body language and tone. Finally, youll learn about how to increase the power of your assertive communication when your first attempts dont get the results you intended. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
Target AudienceIndividuals who want to develop or refresh their interpersonal communication skills
Expected Duration (hours)1.0
Lesson Objectives Interpersonal Communication: Communicating Assertively
Classify the behavior styles exhibited in a given scenario Recognize statements and practices that demonstrate assertiveness, in a given scenario Communicate assertively in a given scenario Course Number:
comm_21_a04_bs_enus Back to ListInterpersonal Communication: Being Approachable
Overview/DescriptionWalking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you dont know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone, off to the side. Do you wonder why people seem to be drawn
Back to ListEffective Interpersonal Communications Simulation
Overview/DescriptionLockstone Interactive Media has successfully implemented custom web solutions for clients both large and small. Equally adept at building both high-end web sites and custom online software applications, Lockstones customers have included healthcare institutions, automobile parts manufacturers, technology firms, and nonprofit organizations. Youre an account representative with Lockstone responsible for working with customers throughout the design and development process. The first step is to meet with a prospective client to discuss his needs. Assuming this initial consultation goes well, you then work with other members of the Lockstone team to develop a web design and strategy proposal for the client. And if the client accepts the proposal, you will then oversee and facilitate the completion of the work. Your job involves extensive contact with many different people. Youre successful at it because you rely on your strong interpersonal skills. But working with an extremely demanding customer and difficult colleagues are going to put your communication abilities to the test. This simulation is based on the SkillSoft series Interpersonal Communications and contains links to the following courses: comm_21_a01_bs_enus, comm_21_a03_bs_enus, comm_21_a04_bs_enus, comm_21_a05_bs_enus.
Target AudienceIndividuals who want to develop or refresh their interpersonal communication skills
Expected Duration (hours)0.5
Lesson Objectives Effective Interpersonal Communications Simulation
Building trust and credibility. Listening effectively. Communicating assertively. Escalating assertiveness. Putting others at ease. Course Number:
COMM021A Back to List
Interpersonal Communication
This self-paced online training course introduces professionals to the essential concepts of Interpersonal Communication.
Communication Skills are the most important soft skill you can learn. Your career will be determined based on how effectively
you can exchange ideas with your fellow co-workers and more importantly, your supervisors. Learn how to get results and
demonstrate leadership through everyday interpersonal communication.
In order to work well with others, you also need specific communication skills for when things aren’t going well. Once
you understand the various causes and outcomes of conflict, you will be more instinctive and confident to roll with the
punches and resolve whatever interpersonal communication issues arise.
The Interpersonal Communication online courses cover the many daily required skills you need, such as basic mechanics,
interpersonal communication, workplace and leadership communication and conflict management through the proper use of
communication. CBT Direct’s online courses for business interpersonal communication also include two interactive interpersonal
online training simulations.
CBT Direct’s Online Interpersonal Communication Training will provide a basic knowledge to individuals who want to develop
or refresh their interpersonal communication skills. After taking our online course, the learner should have a better
understanding of how to build skills to become more approachable. You'll learn about the benefits of being approachable,
as well as some techniques you can use to enhance your ability to reach out and invite others in.
Benefits of CBT Direct’s Online Interpersonal Communication Training
CBT Direct boasts the most beneficial online training on the market. With CBT Direct’s online training, you have the
flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s Interpersonal
Communication training course is accessible anywhere you have an internet connection. Convenience finally costs less with
CBT Direct - the most affordable online training solution today.
The unique design of CBT Direct’s Interpersonal Communication course emphasizes learner initiative, self-management and
experiential learning. CBT Direct’s online course design begins with the definition of user-focused performance objectives
and then proceeds to the selection and implementation of instructional strategies and learning activities appropriate for
those objectives. This effective instruction model for CBT Direct’s Interpersonal Communication training course ensures the
greatest level of comprehension and retention.
Who Benefits from CBT Direct’s Interpersonal Communication Training?
CBT Direct’s online Interpersonal Communication course would be beneficial for individuals who want to develop or refresh
their interpersonal communication skills.
What Professionals Will Learn from CBT Direct’s Interpersonal Communication Training
This course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring
about confident communication and enhance your influence. Our online course highlights the advantages of communicating with
confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident
communications.
Our course explores key considerations for planning and delivering targeted messages. Our training highlights the components
involved in communication and describes what to look for when analyzing the needs and wants of your intended audience – even if
it is an audience of one. Finally, this course takes you through the selection of an appropriate medium and context for a given
message, and suggests strategies for delivering a well-planned message and eliciting feedback after your message is delivered.
Click here to see a detailed curriculum outline.
This self-paced online course examines the benefits and challenges of effective listening and demonstrates how active
listening techniques enhance the effectiveness of your listening skills. Learners will discover the various levels of listening
and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the important
skill of providing listener feedback to demonstrate or clarify understanding of the speaker's communication.
CBT Direct’s online training will guide you as you move into a more straightforward and more effective communication style.
You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive
behavior. Students will learn about the requirements for assertive communication, such as being honest and straightforward,
being respectful of others' needs and feelings, and using assertive body language and tone. Finally, you'll learn about how to
increase the power of your assertive communication when your first attempts don't get the results you intended.
Our training course is designed to give you an understanding of how to build skills to become more approachable. You'll
learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out
and invite others in. Professionals will learn about putting people at ease when you're communicating and building rapport
using skills such as listening, harmonizing, and sharing to ensure that people see how approachable you are.
Interpersonal Communication
